all domestic orders over $75 receive FREE shipping through USPS First Class!
When will my order ship?
All orders will be processed within 1-3 business days if standard shipping is selected (USPS First Class). Our friends at USPS pick up our shipments at the beginning of each business day. Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.
*Please note that we also does not ship on Saturdays, Sundays or holidays.
*While we will do all that we can to ensure your order is delivered on time, shoptheuptown cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
*NOTE: All orders placed on Friday after 12PM (CT), Saturday or Sunday will be processed on Monday.
Springfield, MO In-Store Pick Up:
Can't wait to get your order? We offer in-store pick up for our local customers at: 1326 East Battlefield Road, Springfield MO 65804!
*You will also receive an email when your order is ready to be picked up in store.
*If you selected In-Store Pick Up and completed your order, but later decide you would like to have your order shipped, you will be charged a $7 shipping fee.
Do we offer overnight shipping?
Not at this time. If you need an item quickly, we recommend priority, priority express or picking it up in store!
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com. For in-store pick up orders, you will receive an email letting you know the order is ready to be picked up.
Can I make changes to my shipping address after I place my order?
Once you receive our email stating that your order is processing, we are unable to make any changes or modifications to an order, as we begin working on shipping your order immediately. However, if you notice your address is incorrect when you receive your confirmation email, please reach out to email@example.com. We ask that in your email you include your first and last name, your order number and what changes need to be made.
What happens if my package is refused or sent back to the sender?
If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to us. If a package is returned due to an insufficient shipping address, the customer is responsible for the original shipping charges. This amount must be paid before items are re-shipped to the customer's correct shipping address. Payments are emailed to customers through an online invoice.
What happens if my package is never delivered or stolen?
Please contact us at firstname.lastname@example.org if your package is lost or stolen, and we will be happy to assist you in locating your package. You can also log on to www.usps.com to file a missing package or damaged package claim.
Didn’t answer all of your questions? Shoot us an email at email@example.com with any questions you have.