Return Policy

***new policy effective July 16th, 2017***

Thank you for your purchase and your support of a local, small business!  It’s amazing customers like you that allow us to do what we love day in & day out! 
We hope you love your purchase as much as we want you to!  However, we know that not every purchase will fit & returns are sometimes needed.   If you have any questions, please contact us via email at info@shoptheuptown.com.
We’re flexible!  Whether you bought your item in-store or online, you can ship the return to us or bring it into our storefront.
See more info below:
RETURNS:
in-store purchases:
  • returns made within 7 days of the date purchased are eligible for refunds.
  • returns made within 8-21days from the date purchased are eligible for store credit only.
online purchases:
  • returns postmarked within 7 days of date received** will be eligible for a refund on the original method{s} of payment.
  • returns postmarked within 8-21 days of date received** are eligible for store credit only.
  • once received, returns will be processed within 2-3 business days.

**this is in reference to orders placed online - we will go off of the delivery date shown in the USPS tracking information.

    All items must be returned unworn, unwashed & with all of their original tags attached.

    Damages must be reported prior to wearing the garment.  All original tags must still be attached.  These instances will be eligible for a refund.

    After 21 days, we are unable to accept returns on any purchase.

    NO EXCEPTIONS WILL BE MADE.

    The following items are FINAL SALE:

    • Jewelry
    • Sale Items
    • Items purchased with a discount code
    EXCHANGES:
    • Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches us.  If you are needing a different size/color in an item, you can either:
      1. Reorder the item in the size you need and then send the original item back to us (postmarked within 7 days) for a refund.
      2. Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.
        HOLIDAY RETURN POLICY:
        • All purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th.  Holiday returns will be for store credit only and must be in compliance with our return policy (see final sale items above).

        PRICE ADJUSTMENTS:

        • We are unable to offer price adjustments for temporary promotions/discounts.  Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated.  During promotions, please make sure your discount is applied to the order total prior to completing order.

         

        IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT INFO@SHOPTHEUPTOWN.COM!  

        THANK YOU - WE TRULY APPRECIATE YOU & YOUR BUSINESS!

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